Most satisfactory telephonic experience

I app**** to study online at Rosebank. I had some queries and sent emails, but didn't get any response. After almost 2 weeks of no response on a few emails I sent, I then called and spoke to a Mr.Vivian Hembly. What a satisfactory experience. He answered all my questions and assisted me in choosing my modules and determining the amount payable. He was very patient, spoke clearly and made sure that I understood everything. This is by far the most satisfactory telephonic engagement upon queries, that I have ever experienced.