MM
Millicent M

1 reviews | Active since Jan 2016

29 Jul 2025, 12:05

*********** institution

Rosebank college administration department and ICT are a nightmare. Completely incapable. At this point I just want a refund. When i try to register online, my modules are not loaded so i am not able to select them and register. I have logged IT service and sent emails regarding my online registration struggles since the 24th of July, 5 days later, not a single response and when I call, I am told to log yet another ticket. I'm due for my second year this semester but honestly I'd rather go to a competent institution. I initially thought I owed fees so I made additional payments into my account only to find that their system is simply failing.

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Replies (2)
Rosebank College
Rosebank College's reply29 Jul 2025, 12:28
Official
Dear Millicent,

Thank you for your email and for taking the time to speak with me earlier. 

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will work closely with the team to ensure your query is resolved promptly and effectively. 

Please be assured that your feedback has been noted and will play a meaningful role in how we continue to improve our services at Rosebank College. 

Your voice matters to us, and we are committed to doing better.

Kind regards, 
IIE Rosebank College 
Rosebank College
Rosebank College's reply12 Aug 2025, 11:29
Official

Good day Millicent,


We would like to confirm that the campus has contacted you and the query has been resolved.


Please do not hesitate to contact us on *** should you need any additional assistance. 
 
 


Regards,


Rosebank College