Inefficient Campus Sevice Impacts Graduation Process

I am extremely disappointed with the service I have received from campus regarding my completion letter. I visited campus 2 weeks prior to the expected completion letter issuance date request for my letter, only to be informed of a transcript error. I was advice to wait until the following week which was the 12th of January, when all learners were supposed to receive their letters. However the stuff member assisting me did not follow up on resolving the transcript the issue. Despite their assurance that it will be sorted, I received to know updates, and the matter was only progressed after the intervention from the Rosebank college branch.

Last Friday, it was confirmed that my transcript is fine yet I have not received my completion letter as promised 'anytime this week's. With no communication via email or otherwise I'm left waiting. This delay has significant consequence I've lost two job opportunities due to lacking the completion letter needed to register for my teaching license.

Overall the lack of follow up, communication copper and efficiency in resolving a transcript issue has been deeply disappointing and impacted my career prospect.