IIE Director unfair treatment - none delivery of TEXTBOOKS.

31st December 2020 I paid for all my 2nd year 1st semester fees INCLUSIVE OF TEXTBOOKS. Surprisingly only in January this year I was informed by the Ops Manager David that in 2021 eBooks will be issued not TEXTBOOKS. I then decided to escalate the matter, raised my valid concerns as why, I will be extremely disadvantaged if forced to suddenly use eBooks instead of TEXTBOOKS. I further queried why such an enormous decision was taken first without any proper consultation with all distance returning students ? To my disappointment their so called Campus Manager Sagren Munsami ****, and choose to falsify or re engineer documents, claiming all distance students knew from December 2020 about eBook - while this it is NOT TRUE. While still in the state of shock I decided to further escalate the matter directly to IIE Director Felicity Coughlan, regrettably to date, Sagren Munsami is been protected, valid answers haven't been given either, as to WHY documents have been falsified without consequences. I also further and alternatively, requested that at least Rosebank College order me textbooks or she authorise only a textbooks refund so that I can purchase textbooks on my own directly from the supplier Wizebooks. Sadly Felicity Coughlan and IIE Registrar Shirley Ferndale + others have collectively decided they won't refund me or order the textbooks either.

While knowing very well come next week I will be unable to continue with my 2nd year studies due to the lack of textbooks or none delivery of textbooks. Automatically I will be denied the rights to education - I will be unable to study, submit my academic work in time and even write exams.

I am still disappointed, by being so unfairly treated - after having paid all fees INCLUSIVE OF TEXTBOOKS.