I still can't access the student portal

I haven't even studied and I'm already experiencing difficulties with this institution. I registered on the 16th January and my fees were paid in full for the course on the 22nd of Jan but my profile still hasn't been loaded on the system. On the day of registration I was told that I will get smes telling me when lectures and orientation will start. after a full month I did not get any form of communication from the institution instead I had to call and follow up and upon my follow up I was given wrong dates for the induction, I reported to the wrong campus which is a waste of a day, petrol and my time at work. When I finally came on the Saturday for induction I found out that my profile (contract) was not loaded on the system therefore it prevented me from accessing the portal and we were told we would be sorted out on Monday but still no luck. I thought this was an organised institution but I was wrong, there were also numerous issues with the application process, after i've app**** and registered i'd get calls everyday being asked if I'm still interested in studying at the institution. This is not professional and thus far i'm unhappy with your services.