I lost a busary

Yesterday, I went to my school's finance office in search of assistance. I had app**** for a bursary that required a proof of account from the school. When I arrived, the finance officer tried to help me, but was unable to do so because the person responsible for providing that information was not at work.

Prior to going to the school, I had already reached out for help through the school's WhatsApp contact. However, when I went to the school and waited there for hours, patiently trying to obtain what I needed, I was still unable to get the required documentation.

I am very frustrated by this experience, as I will not have the necessary funds to pay my school fees without this proof of account. I would like to file a formal complaint regarding the inability of the school to provide the assistance I required in a timely manner.