I don’t know what to do anymore

It’s 3 months later and I believe my issue has not been resolved, I’m still unclear about my student number , I’m not getting any communication regarding how to access my emails , I always get so many calls after sending out a message here and then I will be left still in the dark , this is so frustrating and exhausting, I honestly feel like giving up !!!! It’s unfair for a person who has been with this institution.