ZEz
Zarreen Essop zarreen.essop
1 reviews | Active since Jul 2023
27 Feb 2025, 18:41
I AM STILL WAITING TO REGISTER
Dear Rosebank College - Its been 2 months since I logged my issue with you guys. I am still unable to register for Year 2 semester 2 because your IT has not updated my portal. Every day I get the same updates that you guys are waiting for IT. Why do you offer students to join mid year if you lack the capacity to update portals and offer modules in time?? 2 months guys, 2 months for YOU to allow ME to continue my studies with you? You guys aren't serious. Thembi from your OPs team has been trying to keep me calm and updated, herself and Menzi are the only one's trying their best... where is your IT department? WHAT ARE THEY DOING? ARE YOU GOING TO ONLY UPDATE MY PORTAL WHEN ITS TOO LATE? This is pathetic
Helpful (0)
Replies (7)0
Replies (7)
Rosebank College's replyOfficial
28 Feb 2025, 09:31Dear Zarreen,
Thank you for your email and for taking the time to speak with me earlier.
I will call you back at 12 noon as per your request.
Kind regards,
Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
I will call you back at 12 noon as per your request.
Kind regards,
Rosebank College
Rosebank College's reply28 Feb 2025, 09:31
Official
Dear Zarreen,
Thank you for your email and for taking the time to speak with me earlier.
I will call you back at 12 noon as per your request.
Kind regards,
Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
I will call you back at 12 noon as per your request.
Kind regards,
Rosebank College
Rosebank College's replyOfficial
28 Feb 2025, 16:48Dear Zarreen,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Online Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Online Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank College
Rosebank College's reply28 Feb 2025, 16:48
Official
Dear Zarreen,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Online Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Online Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
Rosebank College
ZEz
Zarreen Essop zarreen.essop's updateReviewer Update
03 Mar 2025, 16:31Good day,
What is your ETA on resolution? I am yet to attend a Business Management 2B class, what is your turn around time on all of these issues?
What is your ETA on resolution? I am yet to attend a Business Management 2B class, what is your turn around time on all of these issues?
ZEz
Zarreen Essop zarreen.essop's update03 Mar 2025, 16:31
Reviewer Update
Good day,
What is your ETA on resolution? I am yet to attend a Business Management 2B class, what is your turn around time on all of these issues?
What is your ETA on resolution? I am yet to attend a Business Management 2B class, what is your turn around time on all of these issues?
ZEz
Zarreen Essop zarreen.essop's updateReviewer Update
04 Mar 2025, 11:55Good day Rosebank Team, my portal has been updated, please urgently amend the payment term to 1 x installment
thank you
thank you
ZEz
Zarreen Essop zarreen.essop's update04 Mar 2025, 11:55
Reviewer Update
Good day Rosebank Team, my portal has been updated, please urgently amend the payment term to 1 x installment
thank you
thank you
Rosebank College's replyOfficial
04 Mar 2025, 12:25Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,
Rosebank College
Rosebank College's reply04 Mar 2025, 12:25
Official
Dear Zarreen,
Thank you for your patience and understanding while we work on resolving your query.
We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including the Online Campus Management, to ensure your query is resolved as soon as possible.
We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.
Thank you for bringing this to our attention, and we appreciate your understanding as we work towards a resolution.
Kind regards,
Rosebank College
ZEz
Zarreen Essop zarreen.essop's updateReviewer Update
04 Mar 2025, 15:48Dear Rosebank College,
Thank you so much for assisting me. I am able to register and my payment term has been fixed. This issue is now resolved.
I am not too certain how long it will take for my ARC to be updated but please keep an eye on it?
Thank you so much for assisting me. I am able to register and my payment term has been fixed. This issue is now resolved.
I am not too certain how long it will take for my ARC to be updated but please keep an eye on it?
ZEz
Zarreen Essop zarreen.essop's update04 Mar 2025, 15:48
Reviewer Update
Dear Rosebank College,
Thank you so much for assisting me. I am able to register and my payment term has been fixed. This issue is now resolved.
I am not too certain how long it will take for my ARC to be updated but please keep an eye on it?
Thank you so much for assisting me. I am able to register and my payment term has been fixed. This issue is now resolved.
I am not too certain how long it will take for my ARC to be updated but please keep an eye on it?
ZEz
Zarreen Essop zarreen.essop's updateReviewer Update
04 Mar 2025, 15:50GUYS SORRY - This is not resolved - you enrolled me for the exact same modules as last semester and I've registered and paid ! Oh no
ZEz
Zarreen Essop zarreen.essop's update04 Mar 2025, 15:50
Reviewer Update
GUYS SORRY - This is not resolved - you enrolled me for the exact same modules as last semester and I've registered and paid ! Oh no