I am extremely disappointed with the level of service I’ve received from Rosebank College. I’ve reached out multiple times — through phone calls, logged tickets, and escalation emails — and yet, I’ve received little to no meaningful assistance. Every tim

Item: Rosebank College
Rating: 1
Author: Kaitlyn De la Rey

Extremely Disappointed with Poor Service and Inconsistent Information with Rosebank College online-distance learning for return student.

Helpful (0)

Replies (3)

Rosebank College's replyOfficial

23 Jul 2025, 12:10

Dear Kaitlyn

Thank you for your email and for taking the time to speak with me earlier.

Please be assured that the Finance Management will contact you shortly to provide assistance. I will work closely with the campus team to ensure your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,

IIE Rosebank College

Rosebank College's reply23 Jul 2025, 12:10

Official

Dear Kaitlyn

Thank you for your email and for taking the time to speak with me earlier.

Please be assured that the Finance Management will contact you shortly to provide assistance. I will work closely with the campus team to ensure your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,

IIE Rosebank College

KDlR

Kaitlyn De la Rey's updateReviewer Update

23 Jul 2025, 12:25

Thank you for your call, response and for your assistance, will await further communication.

KDlR

Kaitlyn De la Rey's update23 Jul 2025, 12:25

Reviewer Update

Thank you for your call, response and for your assistance, will await further communication.

Rosebank College's replyOfficial

30 Jul 2025, 15:11

Good day Kaitlyn,

Thank you for your patience while we try to resolve your query, please note that your modules for this semester are enrolled.

Please feel free to contact us via our channels for further assistance.

Regards,
IIE Rosebank College

Rosebank College's reply30 Jul 2025, 15:11

Official