HORRIBLE CUSTOMER SERVICE

I am writing to raise a concern regarding two support tickets — Ticket No: *** and Ticket No: *** — both of which were closed without being resolved. In addition, the responses received were unprofessional and came across as quite rude.

Could you please advise what the standard turnaround time for ticket resolution is at Rosebank College? My understanding, based on IIE policy, is that the expected turnaround time is 48 hours, and that tickets should only be closed once the query has been fully resolved.

I am seeking clarity on whether Rosebank College follows the same procedures as the rest of the IIE group, or if a different approach is being app**** — one where unresolved tickets are closed prematurely and students are expected to reopen or submit new tickets for the same issue.