HORRIBLE CLIENT SERVICE

I became a student of Rosebank College Braamfontein in 2004 and graduated with them in 2006 with a Diploma in Media Studies and Journalism and I should honestly say that the management and their team at that time clearly knew the essence of what it meant to treat their paying clients as the was absolutely no problems that were faced at that time. Assistance was given timeously when I as a student needed it, feedback was given when the was a query made and support was given when you asked for it. I then chose to come back to this campus and pursue my studies further in 2019 as I trusted this brand, but I now came to learn that they care more about money than taking care of their students. I made a request about 4 weeks ago to have a refund made back to me as I paid that amount last year October and it basically is an extra amount on my financial account and needs to be refunded as per my request as I have found another source of funding for my fees for this year as am doing my final year, till this day nothing has being done. My biggest problem here is the level of none urgency they have in solving issues and that I had to beg for feedback where the finance department decided to keep quiet and say nothing and eventually when someone from their finance department came back to me after I now had to threaten by involving my family lawyer, I was now told that this process will take 7 working days, but yet again it has passed that and not even one person has said a thing to inform, apologize or even atleast send a smoke signal. I have been paying my fees timeously for the full 3 years I have been with them but when a simple refund needs to be made now all of a sudden the payment, registration and refund system is now linked but when I pay it goes off my account in a click of my finger. I explained in all the 10 plus emails I have already sent to them that proof is needed that this refund has been done so that my new schedule fees can be processed from my new funder. My biggest concern is that if I loose this funding, the same institution will be the one to say to me that they cant help as it won't be their issue anymore. I'm highly disappointed as I know the importance of customer/client service and the only people that tarnish a brand are the people that represent that brand due to how they treat their paying clients. I honestly don't know about the other branches but Rosebank College Braamfontein is the worst in even trying to help and make their students journey in education comfortable. I don't know who to even ask help from as they are truly have managed to send my anxiety and stress levels through the roof and I truly don't understand why I even have to get to this platform for me to ask for help. I'm truly, truly a frustrated and DISAPPOINTED client.