1 reviews | Active since Jan 2013

18 May 2017, 09:09

********** service!!!

<p>I was so glad to be done with you as an entity - but I guess your service is so bad that it has a lingering effect. I could write a book about my relationship with Rosebank College and all the energy you guys didn't save me during the worst two years of study with you. If it is not the incompetant staff (some) loosing my exam scripts and assignements, then it's a department head giving me the wrong info or Finance giving a hard time rufunding me and the list goes ON!! Academically I can't say much i what I have learnt but you guys have taught me patience and I bet reading this, well if you do read it because I mean things just happen miraculously at Rosebank college. I was informed last minute about the graduation, finally got everythin in and now I cant because of my matric certificate number is different form that of my ID with a digit and I have expalined i am undergoing a process to rectify this with the DOE. That though didn't stop you from enrolling me in 2015 with the same document beacuse you had to make money. That should have been a red flag for me to never study with you. Your staff are not answring my emails so I thought I should ask Peter to give me a voice to get someone's attention. Im already bored by your excuses please try a bit harder. Thanks for everything though I am greatfull</p>

0
Replies (4)
Rosebank College
Rosebank College's reply18 May 2017, 09:32
Official

Official business reply:
Hi

Thank you for your review and bringing this to our attention.

We will deal with your review and revert back soonest.

Regards

Rosebank college

Rosebank College
Rosebank College's reply18 May 2017, 09:36
Official

Dear Malesedi

We are sorry to hear about your bad experience and will urgently review what has taken place. We will contact the campus team for verification and assistance.

Regard

Rosebank College

's update18 May 2017, 11:58
Reviewer Update

Hi,

Was that necessary though? My frustartion is, give a worldclass service and we would not be going through this exercise. I don't understand how I need to run to Hello Peter to get Joy from paying for a service. Please invest in giving your staff a bit of training or learn a thing a two from your sister company Varsity college about running a winning academic facility. I guees I must be polite and thank you for resolving my query.

Thank you,

Malesedi

Rosebank College
Rosebank College's reply14 Nov 2022, 07:52
Official
Apologies.