1 reviews | Active since Aug 2013
Frustrating Experience with Rosebank College Application and Registration
I app**** to Rosebank College online in May to do an Advanced Diploma, but encountered significant issues with linking my application and payment due to an error on the payment website. Despite multiple attempts to contact the college, I received no communication and was unable to resolve the issue through their provided contact points. As a result, I left a review on Hello Peter hoping for a resolution.
After many phone calls and emails, the problem was eventually fixed, and I hoped it was an isolated incident. However, I am now facing similar issues once again. After uploading all my documents and receiving no response from the college, I had to follow up via email to check the status of my application.
Even after accepting the offer letter, I was led to believe that I would be notified about my admission status, but I had to follow up again. Now I’m being informed via email that classes have already started for the semester and that I should have paid a deposit to be registered, yet nowhere on the website or feedback given after accepting the offer letter does it state this. Simply to just wait for a registration link.
I’m really confused and utterly disappointed with how this institution operates. My advice to potential students is to consider other options to avoid unnecessary frustration. It seems clear that the college DOES NOT prioritize student support or communication.
Thank you for your email.
Kindly note that we will contact you tomorrow morning to resolve your query.
Regards
Rosebank College
Thank you for your email.
Kindly note that we will contact you tomorrow morning to resolve your query.
Regards
Rosebank College
We tried to call you yet to no avail. Kindly confirm if you are happy with the outcome of your query.
Regards,
Rosebank College
We tried to call you yet to no avail. Kindly confirm if you are happy with the outcome of your query.
Regards,
Rosebank College
2. I am still no better off in understanding how an application that was submitted in May has somehow been mishandled despite numerous attempts of communication to try and get it moving forward... What has happened?
3. I received a 2nd phone call and agreed that I would be available after 10:30AM as I had meeting to attend to. I received the phone call at 14:07PM.
4. I received an email about the application being escalated to the registrar's office. If the agent from point #1 listened to anything I said on the phone this morning then this shouldn't have been the case yet.
So am I happy with the outcome? Absolutely not. Have you solved anything? Absolutely not. I am any better off knowing why this has occurred? No.
Needless to say, no matter what the outcome is, it seems like a very pointless endeavor moving forward with this application process as the semester is already in progress and it would take at least another 2-4 weeks to get the material and catchup to where I would need to be. Your incompetence then becomes my problem to deal with and there is no recourse for the applicant.
2. I am still no better off in understanding how an application that was submitted in May has somehow been mishandled despite numerous attempts of communication to try and get it moving forward... What has happened?
3. I received a 2nd phone call and agreed that I would be available after 10:30AM as I had meeting to attend to. I received the phone call at 14:07PM.
4. I received an email about the application being escalated to the registrar's office. If the agent from point #1 listened to anything I said on the phone this morning then this shouldn't have been the case yet.
So am I happy with the outcome? Absolutely not. Have you solved anything? Absolutely not. I am any better off knowing why this has occurred? No.
Needless to say, no matter what the outcome is, it seems like a very pointless endeavor moving forward with this application process as the semester is already in progress and it would take at least another 2-4 weeks to get the material and catchup to where I would need to be. Your incompetence then becomes my problem to deal with and there is no recourse for the applicant.
Noted well.
Kindly confirm if you are satisfied with the resolution of the query now.
Regards,
Rosebank College
Noted well.
Kindly confirm if you are satisfied with the resolution of the query now.
Regards,
Rosebank College