BH
Bongani H

1 reviews | Active since Mar 2024

25 Jul 2025, 10:15

Frustrated and Disappointed with Rosebank College’s Admin Service

I've been waiting over three weeks for my Accounting results, and still there is nothing. I've logged multiple support calls, which were all closed without actually resolving the issue. I even went to the campus in person, and was told the marks would appear within 24 hours. after all the trouble I’m still being kept in the dark.

This kind of delay not only impacts students academically but also emotionally. We plan our studies, work, and personal lives around these results and the lack of communication and accountability is unacceptable.

Rosebank College, please treat your students with the respect and professionalism we expect from a higher education institution.

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Replies (2)
Rosebank College
Rosebank College's reply25 Jul 2025, 14:56
Official
Dear Bongani
 
Thank you for reaching out to us. 
 
We attempted to contact you earlier regarding your query but could not reach you. To assist you effectively, we kindly request the following additional information: 
 
e.g., course enrolled, ST number, and campus name. 
 
Once we have these details, I will work closely with the RC Online Campus Management to ensure your query is promptly escalated and resolved. 
 
Please feel free to provide the requested information via email at *** 
 
Thank you. 
 
Regards, 
IIE Rosebank College 

Rosebank College
Rosebank College's reply28 Jul 2025, 11:22
Official
Dear Bongani

I am pleased to inform you that the concerns regarding your marks have now been resolved. The necessary corrections have been made and should be reflected accordingly on your student portal.

We sincerely appreciate your persistence in following up and bringing this to our attention. Please feel free to reach out if you notice any discrepancies or have further question

Regards
IIE Rosebank College