Formal Complaint Regarding Unresolved Issue and Poor Service

I am writing to formally raise a complaint regarding the poor service I have received from Mzwandile Masuku, Lebohang Mokoloklolo, and Tyrese White.

Over the past few weeks, I have made multiple attempts to contact them via phone and email. Each time I call, I am told that Mzwandile is in a meeting and will return my call. However, to date, I have not received any return calls or responses to my emails from any of the three individuals.

This level of service is completely unacceptable, especially considering that I am paying for a service that is clearly not being delivered. I am extremely disappointed by the lack of accountability and communication.

I request that a senior member of your team take over this matter immediately and resolve my issue by close of business today. If this is not addressed by then, I will be forced to escalate the matter further.

This experience has been one of the worst I’ve encountered with your institution, and I hope it can be resolved swiftly and professionally.