Formal Complaint Regarding Unissued Diploma – Rosebank College Benoni (2005)

Formal Complaint Regarding Unissued Diploma – Rosebank College Benoni (2005). I am writing to formally lodge a complaint regarding a long-standing issue that has remained unresolved for nearly two decades. I was a part-time student at Rosebank College Benoni in 2005, registered by a student advisor named Ntuthuko. At the time, my employer sponsored my studies, and I successfully completed the course. However, I haven't yet receive my Diploma, despite numerous attempts to follow up.

After the Benoni branch was closed, I approached the head office and was issued a ticket number and a share-call number (0860). Unfortunately, this began a frustrating cycle of long hold times, dropped calls, and being passed from one department to another without resolution. In November 2022, I visited the institution again and was issued yet another ticket number, but no meaningful follow-up occurred.

Most recently, I was informed that Rosebank College does not have a database of students who studied prior to 2013, and my records could not be found. I also checked with SAQA, and there is no record of my qualification on their system.

This ordeal has severely impacted my professional life. I have received job offers that I could not accept due to the lack of formal documentation proving my qualification. It is deeply disappointing that an institution of your stature has failed to uphold its responsibility to former students.

I am requesting the following:

A formal investigation into my academic records from 2005. A clear explanation of why my qualification was never issued. Immediate steps to resolve this matter, including issuing my diploma or providing official documentation of my studies. A written response within 14 working days from the date of this letter. I trust that you will treat this matter with the urgency and seriousness it deserves. I am available to provide any supporting documentation or further details upon request.