First semester Mark's

We in the second semester now and still I'm sending queries regarding my first semester Mark's which should have been fixed a long time ago. Whenever I put in a query on the student assistant whatever I'll get an email stating my problem will be fixed within a week, it's been 3 months I'm still waiting. I honestly dont understand what's wrong with Rosebank college this year. It's as if us the customers are no longer put first. If I am complaining as a student imagine what you as a potential customer will do.