Feedback on Cancellation and Appeals

Good day,

I trust this message finds you well.

I would like to express my sincere gratitude to Denesha Jaffe and Tryphina Kekana for the exceptional support they provided. They took the time to understand my frustration and truly put themselves in my shoes.

Their call made a meaningful difference — the way they clearly explained the process required to proceed with my cancellation gave me comfort and reassurance.

You are both amazing ladies and a true asset to your company. May you continue being as wonderful as you are. I rate the service you provided 10 out of 10, the best I have received thus far.

Thank you once again.

Kind regards, [Noluthando Cutshwa]