Failure to Reflect Payments and Lack of Professional Support

I am writing to express my disappointment and growing frustration regarding the handling of my 2026 registration fees. Despite my efforts to comply with all payment requirements, I have been met with administrative negligence and a complete breakdown in communication.

Following my initial discussion with an RC advisor, I paid the deposit for my first module directly into the account number listed on your website. After being informed via telephone that I was required to pay for two modules, I proceeded to settle the outstanding balance for the second module via PayU.

My account portal fails to reflect either payment. It continues to request the full amount for both modules, ignoring both the direct deposit and the PayU transaction. My attempts to resolve this via phone call have been met with silence or redirection. I was recently told that I need to visit a campus in person to resolve this, an instruction that is a direct contradiction to the nature of online part-time study. As an online student, I expect to be able to resolve administrative issues through digital channels. Furthermore, I am physically unable to visit a campus within the next month, making this suggestion a moot point. What is the purpose of an online department if basic financial reconciliations require a physical presence?

I was explicitly promised that a different advisor named Richard would contact me to rectify these errors. That contact never occurred.

It is highly concerning that a student can settle their financial obligations in good faith and yet receive zero confirmation or support. I have fulfilled my end of the agreement and I expect the institution to do the same.If you are unable to assist me with my administrative issues now, how will you manage my study needs going forward?