Failure to help with registration process by Rosebank College

My daughter app**** at the Polokwane Campus last year and was accepted into the college. We paid the registration fee in December and was told that she should add her modules on the student portal. The consultant told her that he will send her her login details but he didn't. She went to the campus several times but was told the same thing over and over again. I had to go to the campus with her on the 24th January 2022 to get to understand what's causing all the delays to complete the registration process. When we got there, her details were only captured as we sat there. They hadn't captured her details before yesterday. We were then told that we will receive a link that we need to follow in order to complete the registration process. We got the link and log in details but the portal isn't working. We are unable to complete the registration process. We were told that they can't complete the registration process on our behalf and that we need to do it ourselves but it hasn't been working since yesterday after receiving the link. We can't always be going to the campus just to get there and be turned back without being assisted. The service we got is just unacceptable and we need answers to what we need to do as we have paid registration fee.