Failing to correctly capture Student marks

I'm highly disappointed and frustrated that i have to go through the same issue again, I recently received my final report and to only find out that there are marks missing, now the school is telling me to repeat the whole year and i have been sending emails to the school direct for the past 2 weeks and still haven't received any help, I filled for an appeal for the actual 2 modules that are outstanding and still haven't got help. I received an email from Rosebank telling me (I do not qualify for a special assessment), because I have 4 modules outstanding and by my understanding, I only have 2 modules and with the limited time on my side I haven't received any help from Rosebank college. I'm starting to think that this i being done on purpose for us students to fail.

Rosebank college can update their websites perfectly but can't correctly capture our marks. I'm highly disappointed in this case.