Extremely dissatisfied with the service provided by your staff

Dear Rosebank College Management,

I sadly find myself as a parent fighting an unfortunate situation regarding the performance of your staff. Namely Winstonia and the Financial Manager. My daughter is part of the students attending your College funded by the GCRA Bursary. Its been a long disheartening journey on its own waiting for GCRA to do right by our children who were fresh from Matric and found themselves stranded for months as a result of GCRA lack of payment.

This has caused severe mental health issues and trauma to the children who are funded by the GCRA reading different messages for months has been extremely terrible. However, due to the action taken by most students with over 5 months of lack of funding from GCRA the Bursary scheme finally paid. Most of the students ie Boston they were paid their allowances. Rosebank College received the money but last week the children were again informed that the Financial Manager took it upon themselves to take the entire funds and pay Rosebank College first. The students were again told to expect their money today the latest. However, it has since been reported that Winstonia has cited that he/she is new to their role. Yesterday she only processed one payment for one student. Secondly, it has been mentioned that the financial manager is also new and they are teaching each other to process the allowances. It was mentioned that since Jeffrey left its difficult for them to get the hang of things. How, is this fair towards students. I am of the opinion that Rosebank College is matching the same conduct and performance from GCRA. You are punishing and demotivating our children. Is there no performance metrics in place to assist Winstonia. Why should we air your unpleasant laundry to the public. 7 Days for Winstonia to process payment for 39 students is respectfully ridiculous. Can Management assign someone capable to assist Winstonia. I even now doubt if Winstonia will do the transactions correctly as other students have changed their banking details. This conduct is sad and shocking to be allowed by such a highly regarded institution.

The reason I have escalated the matter is because Winstonia is moving at snail pace. I doubt he/she and likewise her Manager take their jobs seriously. 7 working days will turn to 14 or 30 working days as they are displaying a nonchalant attitude towards the students.

Regards,

Yvette