AN
Aphiwe N

1 reviews | Active since Feb 2024

06 Mar 2024, 10:19

Duplicated Modules and High Fee Balance

I recently discovered that I had duplicate modules on my fee statement, which resulted in a higher balance than I had expected. This was a frustrating and confusing situation for me, but fortunately, I was able to receive excellent assistance from Sam Molife. Sam was incredibly prompt and professional in his response to my issue. He diligently investigated the matter and worked to find a solution that would resolve the problem as quickly as possible. His dedication to his work was evident throughout the process, and I felt reassured knowing that my concerns were being taken seriously. Thanks to Sam's efforts, my issue was resolved efficiently and satisfactorily, and my fee statement was corrected accordingly. I am highly impressed with Sam's exemplary customer service and would like to extend my sincere appreciation for his invaluable assistance. He truly went above and beyond to ensure a positive outcome, and I cannot thank him enough for his help.

ST***6

Braamfontein Campus

0
Replies (1)
Rosebank College
Rosebank College's reply08 Mar 2024, 13:47
Official
 Good day, 
   Thank you for the positive rating and feedback, we are glad you have received exceptional service from one of our staff members. 
  

Please feel free to contact us via our channels for further assistance. 
   Regards,Rosebank College