Disgusting service from Rosebank College

Item: Rosebank College
Rating: 1
Author: Ebrahim I

I have never received such pathetic service in my life. As an online student, they are not helpful at all. They do not know anything regarding the academic year, they registered me for random modules. They never answer the phones, the call center agents that chat via whatsapp, literally told me they cannot help me. I went into the cape town campus, hoping to resolve this and nobody could help me. I have no idea when orientation for online starts or classes, they keep saying they "they don't know" I am truly disgusted by the service of Rosebank College and would never recommend it to anyone

Helpful (0)

Replies (2)

Rosebank College's replyOfficial

27 Jan 2025, 12:04

Dear Ebrahim,

Thank you for your email.

Please be assured that the Online Campus Management will contact you shortly to provide assistance. I will personally work closely with the campus team to ensure that your query is resolved promptly and effectively.

Thank you for bringing this matter to our attention.

Kind regards,
Rosebank College

Rosebank College's reply27 Jan 2025, 12:04

Official

Rosebank College's replyOfficial

12 Feb 2025, 11:18

Good day, Ebrahim,

Thank you for your patience and understanding while we work on resolving your query.

We sincerely apologise for the delay in addressing your concerns. Please rest assured that I am actively following up with the relevant teams, including Campus Management, to ensure your query is resolved as soon as possible.

We understand the importance of resolving this matter promptly and are committed to providing you with a satisfactory outcome.

Regards,

Rosebank College

Rosebank College's reply12 Feb 2025, 11:18