JM
Joyce M
1 reviews | Active since Nov 2013
02 Mar 2026, 22:17
Disgruntled student/Disgruntled parent
St***8. I've been registered for a post graduate qualification in digital business at Rosebank College. It's the only online course being offered by the institution hence my frustrations. Two weeks later, I still don't have access to my student portals (Arc, Advtech, you name them). I have visited the institution about 4 times and each time I leave, I leave demoralised. No one seems to be able to assist me sufficiently because every time I'm there I'm told to wait for an email that will be sent in 24 hours. Once received, nothing has been fixed. My funds are being paid by student loans hence the added frustration. For a course that is the most expensive at the institution, I honestly expected better treatment and service. I wish I had the leverage to not complain about transportation fees but unfortunately that seems to be the case every time I go to the institution. Please help. I feel like should have returned to MANCOSA to further my studies. This is a major inconvenience, set back and a loss of time.Clearly people working at Rose bank have got no clue what's really going on.
Helpful (0)
Replies (4)0
Replies (4)
Rosebank College's replyOfficial
03 Mar 2026, 09:33Dear Joyce,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact Khumo shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact Khumo shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Rosebank College's reply03 Mar 2026, 09:33
Official
Dear Joyce,
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact Khumo shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the RC Online Campus Management will contact Khumo shortly to provide assistance.
I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Rosebank College's replyOfficial
03 Mar 2026, 09:35Good day Joyce and Khumo,
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
Rosebank College's reply03 Mar 2026, 09:35
Official
Good day Joyce and Khumo,
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
After our call today, we are pleased to hear that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
JM
Joyce M's updateReviewer Update
04 Mar 2026, 18:53Good evening, I hope this finds you well.
On the 2nd of March, I had written a very disgruntled review regarding the service I had been receiving at Rosebank College.
However, exactly 2 days later, a staff member by the name of Danesha Jaffe has been very helpful.
Helpful is a understatement, she has been following up consistently since the report and all portal access issues have been solved.
The day following the report she gave me call and patiently listened to all my grievances, she thoroughly explained points I may have misunderstood and broke down some I may have missed or not known at all. Toward the end of the call she explained that my matter was one that needed to be escalated, and indeed it was.
Not even 30 minutes later, an IT gentleman from the institution by the name Mulanga Musetha reached out and he fixed the matter.
Furthermore, she reached out again today to hear in fact if all problems have been resolved.
I would like to thank the institution for handling the matter with great urgency and determination.
Staff members like Danesha are highly regarded as she is intentional in her work and does more than what is required. Your efforts are highly appreciated and did not go unnoticed.
Kind regards,
ST***8. (Rosebank College).
On the 2nd of March, I had written a very disgruntled review regarding the service I had been receiving at Rosebank College.
However, exactly 2 days later, a staff member by the name of Danesha Jaffe has been very helpful.
Helpful is a understatement, she has been following up consistently since the report and all portal access issues have been solved.
The day following the report she gave me call and patiently listened to all my grievances, she thoroughly explained points I may have misunderstood and broke down some I may have missed or not known at all. Toward the end of the call she explained that my matter was one that needed to be escalated, and indeed it was.
Not even 30 minutes later, an IT gentleman from the institution by the name Mulanga Musetha reached out and he fixed the matter.
Furthermore, she reached out again today to hear in fact if all problems have been resolved.
I would like to thank the institution for handling the matter with great urgency and determination.
Staff members like Danesha are highly regarded as she is intentional in her work and does more than what is required. Your efforts are highly appreciated and did not go unnoticed.
Kind regards,
ST***8. (Rosebank College).
JM
Joyce M's update04 Mar 2026, 18:53
Reviewer Update
Good evening, I hope this finds you well.
On the 2nd of March, I had written a very disgruntled review regarding the service I had been receiving at Rosebank College.
However, exactly 2 days later, a staff member by the name of Danesha Jaffe has been very helpful.
Helpful is a understatement, she has been following up consistently since the report and all portal access issues have been solved.
The day following the report she gave me call and patiently listened to all my grievances, she thoroughly explained points I may have misunderstood and broke down some I may have missed or not known at all. Toward the end of the call she explained that my matter was one that needed to be escalated, and indeed it was.
Not even 30 minutes later, an IT gentleman from the institution by the name Mulanga Musetha reached out and he fixed the matter.
Furthermore, she reached out again today to hear in fact if all problems have been resolved.
I would like to thank the institution for handling the matter with great urgency and determination.
Staff members like Danesha are highly regarded as she is intentional in her work and does more than what is required. Your efforts are highly appreciated and did not go unnoticed.
Kind regards,
ST***8. (Rosebank College).
On the 2nd of March, I had written a very disgruntled review regarding the service I had been receiving at Rosebank College.
However, exactly 2 days later, a staff member by the name of Danesha Jaffe has been very helpful.
Helpful is a understatement, she has been following up consistently since the report and all portal access issues have been solved.
The day following the report she gave me call and patiently listened to all my grievances, she thoroughly explained points I may have misunderstood and broke down some I may have missed or not known at all. Toward the end of the call she explained that my matter was one that needed to be escalated, and indeed it was.
Not even 30 minutes later, an IT gentleman from the institution by the name Mulanga Musetha reached out and he fixed the matter.
Furthermore, she reached out again today to hear in fact if all problems have been resolved.
I would like to thank the institution for handling the matter with great urgency and determination.
Staff members like Danesha are highly regarded as she is intentional in her work and does more than what is required. Your efforts are highly appreciated and did not go unnoticed.
Kind regards,
ST***8. (Rosebank College).
Rosebank College's replyOfficial
05 Mar 2026, 15:28Good day Joyce,
A heartfelt thank you for the positive feedback.
We are glad you received exceptional service from one of our staff members.
Please feel free to contact us via our channels for further assistance.
Regards,
IIE Rosebank College
A heartfelt thank you for the positive feedback.
We are glad you received exceptional service from one of our staff members.
Please feel free to contact us via our channels for further assistance.
Regards,
IIE Rosebank College
Rosebank College's reply05 Mar 2026, 15:28
Official
Good day Joyce,
A heartfelt thank you for the positive feedback.
We are glad you received exceptional service from one of our staff members.
Please feel free to contact us via our channels for further assistance.
Regards,
IIE Rosebank College
A heartfelt thank you for the positive feedback.
We are glad you received exceptional service from one of our staff members.
Please feel free to contact us via our channels for further assistance.
Regards,
IIE Rosebank College