Disappointment

I am writing to express my deep disappointment with the administrative handling of my academic records by Rosebank College.

I was a registered student at Rosebank College from 2020 to 2021 and officially graduated in 2022 as a part time student, receiving my qualification certificate which I have attached. After losing my original transcript, I requested a replacement. However, the staff member who assisted me issued an incorrect transcript, which falsely indicates that I failed two modules with zero marks.

This information is completely inaccurate. I have never failed any modules, and this is clearly evidenced by the fact that I successfully graduated and was awarded a certificate. I do not understand how it is possible to graduate if I had allegedly failed two modules, as claimed.

Instead of investigating and correcting this serious error, the staff member insisted that I needed to repeat two modules, which is untrue. To make matters worse, my query was closed without resolution, and I was informed that I would need to repeat the modules in 2022. This response is both confusing and unacceptable, as it contradicts my academic history and graduation status.

I am extremely concerned by the lack of accountability and poor administrative support demonstrated in this matter. I request an urgent investigation, correction of my academic records, and the issuance of a correct and accurate transcript reflecting my true results.