Disappointing experience after completing my BBA

Dear Rosebank College

I am extremely disappointed with my experience with Rosebank College, particularly after successfully completing my BBA degree. I graduated on 26 May 2026, but even after RSVP'ing for the graduation ceremony, my name was not included in the graduation book, registers, or other graduation documentation. To make matters worse, my degree certificate was also not available at the ceremony.

I initially understood that mistakes happen and chose to handle the matter privately and patiently. I spoke with the Manager for Online Operations, who apologised and asked me to provide my address after graduation. I was assured that I would receive a soft copy of my certificate via email and that the hard copy would be couriered to me.

It has now been three months, and despite countless follow-ups with the Online Operations Manager and the team, I still do not have my certificate. The response I repeatedly receive is that they are "waiting for the Registrar Department." Unfortunately, I have been hearing the same response for months, with no actual resolution or clear timeframe.

What makes this particularly frustrating is that I have completed my degree and fulfilled all the requirements. I should not have to continuously chase an institution for proof of a qualification I have already earned.

I have genuinely tried to resolve this matter privately, patiently and respectfully, but after almost three months of follow-ups, I feel that my concerns have not been taken seriously.

I am now resorting to public platform to resolve this. Please can I have my certificate that I worked very hard for.

Completing your degree should be a proud moment. Having to spend the following three months chasing your certificate certainly takes away from that experience.