LM
Lati M
1 reviews | Active since Dec 2021
28 Apr 2026, 15:52
Disappointing
Call centre service is really bad.. the line is bad the ladies doesn't have call centre and customer care skills. Honestly I am using my own airtime and the lady keeps saying sorry sorry at that time her background has so much noise 😕, and the WhatsApp service 😓 the live agent keeps ending my chat without assisting . Honestly I am disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Rosebank College's replyOfficial
29 Apr 2026, 08:05Dear Lati
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
Please advise if there is an alternative number to dial or an ideal time to call?
To assist you effectively, we kindly request the following additional information: The staff member name and the nature of your query.
Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the requested information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
Please advise if there is an alternative number to dial or an ideal time to call?
To assist you effectively, we kindly request the following additional information: The staff member name and the nature of your query.
Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the requested information via email at ***
Thank you.
Regards,
IIE Rosebank College
Rosebank College's reply29 Apr 2026, 08:05
Official
Dear Lati
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
Please advise if there is an alternative number to dial or an ideal time to call?
To assist you effectively, we kindly request the following additional information: The staff member name and the nature of your query.
Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the requested information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
Please advise if there is an alternative number to dial or an ideal time to call?
To assist you effectively, we kindly request the following additional information: The staff member name and the nature of your query.
Once we have these details, I will work closely with the Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide the requested information via email at ***
Thank you.
Regards,
IIE Rosebank College
Rosebank College's replyOfficial
04 May 2026, 09:19Good day Lati,
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and resolve.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and resolve.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
Rosebank College's reply04 May 2026, 09:19
Official
Good day Lati,
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and resolve.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been addressed.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and resolve.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College