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I had a bad experience with finding out on my marks with I know if your account is on hold you can go to client service to ask them about marks, I went there December 12 the client service lady said my account is on hold she can't give me a transcript I said alright can you check for me 2 modules if I failed or have a supp she said she can't but all she can say is my marks are fine. A friend I went with also had the same issue of account being hold and nothing was said to her. January I emailed my lecture on she did not respond. I went to school again at client service was told my account is on hold and I should log in a ticket. I log in a ticket on the 12 January got response that it was received. Yesterday when I went back to client service I was told it has moved to second floor by the library where I got help by a a new lady she showed me my marks by the screen and there's a f on 1 module but can't find my marks I should go up to the coordinator and ask her to send her my marks when I got there I was told I need to repeat the module and should go register and they found that I forged my lesson plan. My question is if I am found guilty of ***** why was I not called out all along to prove my innocence rather than my issue being resolved as a fail with out knowing. I asked how come because I've been coming to school not getting any help which I would have app**** for a dean exam I was never given an opportunity like every other leaner the said part I kept coming and also sending emails why was I denied the opportunity to apply all along rather than being told I need to repeat only now when they come to the solution of going to my coordinator.