1 reviews | Active since Apr 2026
Delayed Refund Despite Full Compliance
I am extremely disappointed with the way my refund request has been handled by the finance department.
I requested a refund for a duplicate registration payment at the beginning of the year and have submitted all required documents multiple times. Despite fully complying with their instructions, I have been sent back and forth with repeated and inconsistent document requests.
My ticket was even closed due to “non-submission of documents,” which is not accurate, as I have been actively submitting everything requested.
On 31 March, I was informed that my refund had been sent for validation, but to date, I have received no update. I also sent a follow-up email, which has not been responded to.
This process has been unnecessarily frustrating and time-consuming, especially considering that the duplicate payment is clearly reflected on my student account.
I am requesting that my refund be processed as a matter of urgency and that this issue be attended to immediately.
I hope the institution improves how such matters are handled going forward.
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
To assist you effectively, I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for reaching out to us.
We attempted to contact you earlier regarding your query but could not reach you.
To assist you effectively, I will work closely with the Pretoria Campus Management to ensure your query is promptly escalated and resolved.
Please feel free to provide any additional information via email at ***
Thank you.
Regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me.
Please be assured that I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me.
Please be assured that I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College