Customer service

Today the 14/01/2026 I went to Rosebank College in Braamfontein and wanted to obtain my academic transcript and information about the 2026 school fees. I also needed assistance with a student account issue that affected my access to marks and caused me to miss a SUPP exam. My December experience with some of the staff from finance and operations and IT with unblocking the student portal was unsatisfactory as they seems to also not know the reason why most students portals were blocked. They kept on sending me back and forth and as a result that day I had to go back home without proper unblock all they kept doing was sending me emails of the new password that didn't work at the time . Today the 14/01/26 one of the staff members at 12th floor showed impatience and did not explain procedures clearly, and made me feel ignored when I asked for help with my blocked student account and missed SUPP exam. Their lack of assistance led to confusion and frustration.

The new lady from Operations Anelisa Bali was so kind from the first impression untill I left. She provided exceptional service. When I felt overwhelmed and irritated due to the run‑around I received from other staff, she stepped in, understood my situation, and ensured I got the help I needed. She clarified my SUPP exam issue and arranged for me to have a chance to rewrite the exam despite my account being blocked and also assisted me with the fees structure for 2026.

I highly recommend Anelisa Bali for her professionalism, empathy, and dedication. She went above and beyond to resolve my problems and provide excellent customer service. If you interact with her, you will receive top‑notch assistance and from now on I would love to be assisted by her all the time thank you.