Customer Complaint

I have been for approximately the past 2 months been having a back and forth visit to Rosebank College Braamfontein over an error on my 2022 module that was not captured correctly at the time which i app**** for internal credits. I am very much inconvenienced since my statement is incomplete because of that module that i did during my higher certificate in 2021. I truly am disappointed at Rosebank College and their staff because if it is not them not communicating frequently on the progress of my matter, it is them issuing out incorrect communication that the issue is solved whilst they just removed the whole module from the records. Honestly, it is unclear to me what seems to be the issue for them to capture the module and the mark correctly since there are records of me doing my Higher Certificate with them in 2021 and i fully qualified to be credited when i articulated and did my degree in 2022. Additionally, at this point i stand in the most uncer*****y of whether I will even graduate this year as i am due and i am inconvenienced with regards to applying for employment because that module shows my module credits missing by 15 points due to that module that should have been captured correctly. It is disheartening to write this review because i have never failed nor had to repeat a module, but i have to face this inconvenience over an error they admitted it was theirs in the first place. I only wish we as alumni could be treated and attended with the same customer care and priority as first-time students.