Contract cancelation - REFUND

I'm so disappointed in Rosebank college. First i had problems with transferring from Pretoria CBD Campus to Online campus. That alone took a while to be sorted out and being a first year student I don't understand why cause I had no fees outstanding. Eventually my transfer was approved and I had to register for the semester with online, that was such a NIGHTMARE. A lady sent me an email saying I should send my registration forms to rconlineregistration and someone will assist me with that. Considering the fact that my transfer was approved close to the registration deadline on 21 February 2022 I paid full settlement for the semester and sent through my documents to the provided email address. Till today no one has assisted with my registration, my status still says "In Progress". No modules have been loaded, no study /academic materials have been given to me or uploaded meanwhile its been 4 weeks since online classes have begun. I've called, sent emails, spoken to different consultants explaining the same situation but I'm still not assist. For someone who is calling and emailing every day I will not take the excuse of "having a system problem" or whatever the case may be ,that should've been mentioned to me a long time ago. I've decided to cancel my contract with Rosebank college Online Campus because everything seems so disorganized even the consultants are so rude. I made a full statement for the semester of R11860, I WANT MY REFUND BACK!!!! I've even spoken to the online team leader Thami Vundla, he tried to escalate the matter with his team but still I'm not getting assisted. I'm so over Rosebank college I just want my money back!!! I will not back down until I get my money back I honestly regret apply there.