TM
Tlakuso M

1 reviews | Active since Sept 2025

16 Jan 2026, 08:24

Completion Letter

Undelivered promise for completion letter.

I am disappointed with the service I’m receiving from Rosebank College , considering the fact that I’ve been a loyal student for 5years at the institution.. I have taken all the procedures that I know of to acquire my completion letter as urgent as possible because I have a job interview coming up. The institution promised to release them on the 12 January but to our disappointment nothing was released , with no form of communication from the institution too. I have logged about 3 tickets regarding this matter and no-one has communicated back to me. There is no form of communication and support whatsoever , as former students we are missing out on job opportunities because of the lack of the completion letter.

Can this matter please be attended too and addressed with urgency and the letter be provided ASAP.

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Replies (2)
Rosebank College
Rosebank College's reply16 Jan 2026, 11:15
Official
Dear Tlakuso, 
Thank you for your email.

I will work closely with the campus team to ensure your query is resolved promptly and effectively. 

Thank you for bringing this matter to our attention. 

Kind regards, 
IIE Rosebank College 
Rosebank College
Rosebank College's reply22 Jan 2026, 10:45
Official
Good day Ntsepa, 

We are pleased that your matter has been resolved. 

We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address. 

If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution. 

Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service. 

Thank you once again for bringing the matter to our attention. 

Regards, 
IIE Rosebank College