TB
Thandolwethu B

1 reviews | Active since Jul 2023

02 May 2024, 21:25

Complaint concerning Rosebank College

I am a second year Education student at Rosebank College in Bloemfontein. Initially, we had complained to the student leaders and the head of campus, but all in vain, so I thought this was my final resort. It was promised that we would receive a new Education PC that would be in line with our previous PC, but this has not come to pass. When we pursued our complaints further about the new PC , they led back to her. She was even given an insight into who said what. This was evident because of the way she confronted us. The new PC is not managing the tasks as well as she ought to. She lacks proper planning. She accomplishes tasks at the last minute, such as assignments, tests, and ice task preparation. An email was sent to us regarding what to study for the CDLT test, but it was a **** and she was unaware of it. She informed me that the marks I had seen on my script had already been sent and would not change when I alerted her about the errors I had seen. I was not pleased with my marks. Given the fact that it is too late, I was unable to file for an appeal. She released the marks too late. Through my time at Rosebank College, I have never felt so concerned about my academic performance as I do now. I am concerned about the direction things are taking, even with the upcoming marks. My father covers the tuition, he has made enormous efforts to get me to continue my education, therefore if my grades are not taken seriously, it becomes a problem. All that I request is that this issue be taken seriously. There are others besides myself who are not content with how things are run at the school this year.

0
Replies (3)
Rosebank College
Rosebank College's reply03 May 2024, 12:17
Official
 Good day Thandolwethu, 

Thank you for your email. 

Kindly note that the Bloemfontein management team will contact you to resolve. 

Regards, 
Rosebank College 
TB
Thandolwethu B's update06 May 2024, 14:02
Reviewer Update
I am glad to report that my complaint was handled professionally and with a sense of urgency. I felt heard by the school management and my suggestions were taken into consideration. I am pleased with the next steps that will be implemented. Above all, I felt hopeful as I left.
Rosebank College
Rosebank College's reply06 May 2024, 14:53
Official
Good day, 

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on ***  if you need any additional assistance. 

Regards 

Rosebank College