Complaint about rosebank Pretoria campus

I am writing to raise a serious complaint regarding the ongoing delay in receiving my ECD practical marks, as well as the lack of communication and assistance from the institution involved. This situation has been extremely stressful and has affected my academic progress and emotional well-being. In 2025, I was hospitalised and as a result I missed four (4) days of my practicals before my mentor could come to assess me. However, my mentor eventually came and assessed me, meaning my practical assessment was completed. After this, I personally went to the teaching office in Rosebank to report my situation and ask for guidance. The staff informed me that I would be allowed to complete the remaining practical requirements in early January 2026. They confirmed that it was acceptable because I had already been assessed, and according to the rules students are allowed to complete outstanding practical requirements as long as the assessment has been done. In January 2026, I completed my practicals as instructed. I then returned to the office again to confirm the submission procedure, and I followed the exact process that was given to me. I submitted my work, but I was later told that they had not received my marks. On the same day, I went back to the institution and submitted again to make sure everything was received. Despite doing everything correctly and following all instructions given by the office, my marks are still not available. I have sent several emails requesting updates, but I have not received any response. The lack of communication is unprofessional and unfair, especially considering how long I have been waiting. This delay is causing me major stress and affecting my academic future. I am currently dealing with psychological challenges, and I do not need additional academic pressure caused by poor administration and failure to respond to students.