Clueless Accounts Dept

Accounts threatening further action, yet my account is paid in full. After following their recommended channels, people have to resort to their official support channel which is hellopeter.com to get some assistance. The first phone call received on 05/08/2024 was from Fikile Mngomezulu, I asked her to send me a detailed statement to see where my account is in arrears, and I was told to make payment without clarifying the situation. I sent an email to *** where Betty ****lego contacted me and informed me the issue was fixed and no money was owed. At the beginning of September 2024, Fikile Mngomezulu contacted me again, when trying to explain she rudely interjects and tells me "It's too early for this." If your staff are telling me "It's too early". then I'd advise them only to start working when they are ready. She refused to listen to any explanation as it was too early for her. This morning 07/09/2024 I received an SMS that stated I needed to make payment and send proof of payment to avoid further action. So please can someone competent in your accounts department resolve this issue as I do not take threats likely.