Clarity on my request for credits

There is no clear understanding or information about my credits, as I've logged a ticket twice requesting credit for two module that I completed on my higher certificate and what is confusing again is that those modules still appear on my student portal. I'm so confused, and I fear that I might ignore them and find out that I was supposed to do them. Also, the logging a ticket system at Rosebank College is really not working in terms of efficient communication platform, there is a lot that is left out and we remain confused not understanding anything, and when you ask for help everyone will tell you about logging a ticket. I'm tired of logging tickets can I have one on one interaction please.