1 reviews | Active since Nov 2025
Certicate collection
If I could give 0 stars I would. The service I’ve been receiving is appalling. I recently settled my outstanding fees and I was told I lodge in a ticket to collect my certificate. I was told that I will receive a response within 5 days after the ticket was lodged. I had to phone and write emails for me to receive feedback, only then I was told that my certificate was still not on campus. I waited for more than two weeks for communication regarding my certificate! I called again and sent emails and was told that my certificate has arrived and that I could collect it. I was told that can come Saturday to collect my certificate as the offices close at 13:00.
On Saturday I arrived at the Braamfontein campus around 11:50 and was told that everyone has left and that I should come back Monday to collect my certificate. Why did the staff leave before 13:00?! Who was supposed be working the Saturday shift (8 November 2025)?? Whoever that was supposed be working really inconvenienced me!!
During the week I do not have time and there isn’t anyone home to accept delivery. That is why I came Saturday. I am really disappointed at the service and the staff is ***********! I want my certificate!
I also want to report whoever that was supposed to be working on Saturday 8 November 2025.
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Braamfontein Campus Management will contact you shortly to provide assistance. I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
Thank you for your email and for taking the time to speak with me earlier.
Please be assured that the Braamfontein Campus Management will contact you shortly to provide assistance. I will work closely with the campus team to ensure your query is resolved promptly and effectively.
Thank you for bringing this matter to our attention.
Kind regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College
We are pleased that your matter has been resolved.
We remain committed to delivering a high standard of service and appreciate the opportunity to rectify and address.
If you are satisfied with the outcome, we would greatly appreciate it if you considered updating your review to reflect the resolution.
Your feedback is valuable to both us and it plays an important role in helping us maintain and enhance the quality of our service.
Thank you once again for bringing the matter to our attention.
Regards,
IIE Rosebank College