Cancellation of study - Requesting Refund

I am writing this review hoping that it will help the next person who wishes to study at Rosebank College in future, the service is terrible and does not match what they advertise or promise on TV and on socials. I made a payment of R150.00 for the application fee on the 28th of October 2021 then another payment on the 19th of January 2022 of R300.00 for Pre- registration and R28,950.00 full settlement was paid into the Rosebank account on the 18th of February 2022 - Even though I was dealing with personal stress at home, dealing with the passing of my mother but I was very excited about studying through the institution however I had to go to the Durban campus the whole week just trying to complete my registration process because for some reason their online system was not working, every time when I got there I would find long queues with no movement, the whole process was quite stressful and tedious until I could no longer take it.....I requested a full refund for my tuition fees of R28,950.00 on the 28th of February 2022, received a call from them I think 5 days later requesting for further documentation in order to process the refund, which I provided but I still have not received any feedback until now after numerous emails have been sent - I have called their offices three times already this morning to follow up, they claim to be transferring me to someone who will assist me but they cut the call immediately after that, do you know how rude and frustrating that can be?! I will use every resources and platform available to me to make noise about my terrible experience with the Rosebank and will seek further legal action against the institution on the matter pertaining to my refund if no positive feedback is provided as soon as possible as I never signed any contract with them nor begun any classes or received any material from them.