TS
Tshepo S

1 reviews | Active since Feb 2023

27 Feb 2023, 19:14

Cancelation of Registration

Hello, i need help urgently as Rosebank is about to make me pay for the course that i cancelled, my son registered with them in jan, later he was accepted at university and i went to cancel with them, they send they cant help me on campus i should send an email to ***h i did, the email bounced back, i went back they send me back with another email [email protected] sent email same thing happened, i went back again the lady from finance at RC Pretoria told me that there is nothing she can do for me i must just wait they will eventually respond, till today i never received any feedback and the classes started today my son is still registered with them no cancelation was made and i am sure come month end they will want me to pay the fees, I WILL NOT PAY THIS FEES I HAVE EMAIL PROOF OF CANCELATION , i am tired of up and down going to RC Pretoria, a little feedback would have been helped but hey no one cares as long as you paid them you meant nothing to them, i also send an email for refund no respond till today.

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Replies (7)
Rosebank College
Rosebank College's reply27 Feb 2023, 21:04
Official
Hi Tshepo
Thank You for bringing this to our attention. We would like to apologize for the frustration that this has caused and will assist you to resolve the situation.

Regards
Rosebank College
Rosebank College
Rosebank College's reply28 Feb 2023, 12:37
Official
Hi Tshepo
Just to confirm our telephonic conversation that your refund is being processed. 
Thank You for your patience and understanding in this matter and our apologies for this delay.

Regards
Rosebank College 
TS
Tshepo S's update28 Feb 2023, 15:16
Reviewer Update
Thank you RC for quick response, Estelle and Werner promised that i will be getting my refund soon
Rosebank College
Rosebank College's reply28 Feb 2023, 15:39
Official
Hi Tshepo, 

Thank you for the feedback.

Regards, 
Rosebank College 
TS
Tshepo S's update03 Mar 2023, 11:46
Reviewer Update
Thank you refund received
Rosebank College
Rosebank College's reply03 Mar 2023, 12:58
Official
You are welcome, Tshepo. 
Rosebank College
Rosebank College's reply09 Mar 2023, 09:15
Official
 
Good day, 

We would like to confirm that that campus has contacted you and the query has been resolved. 

Please do not hesitate to contact us on *** if you need any additional assistance. 

Regards 

Rosebank College