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Prudence M

1 reviews | Active since Oct 2022

02 Jul 2025, 09:44

Below poor service

I'm writing this with so much regret considering that I paid in advance more than a month to be exact, sent proof of payment multiple times and still you failed to do the right thing. Wrong modules on my portal, below par service from Rosebank everything is just wrong from Rosebank College. Delay in my registration, Delay in buying textbook and apparently the semester has already started. Ningdinile nginganye ukufa. When will you fix your incompetence. I wouldn't recommend your institution to anyone.

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Replies (6)
Rosebank College
Rosebank College's reply02 Jul 2025, 09:52
Official
 
 
Dear Prudence
 
Thank you for reaching out to us. 
 
We attempted to contact you earlier regarding your query but could not reach you. To assist you effectively, we kindly request the following additional information: 
 
e.g., course enrolled, ST number, and campus name. 
 
Once we have these details, I will work closely with the Braamfontein Campus Management to ensure your query is promptly escalated and resolved. 
 
Please feel free to provide the requested information via email at *** 
 
Thank you. 
 
Regards, 
IIE Rosebank College 



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Prudence M's update02 Jul 2025, 10:00
Reviewer Update
I want the issue fixed you've been calling and apologizing. I don't want neither fix the issue!!! That's the communication I want!!!
Rosebank College
Rosebank College's reply02 Jul 2025, 10:21
Official
Dear Prudence

Thank you for your response.

We completely understand your frustration, and we hear you clearly — you are not looking for more apologies or calls. You want the issue resolved. Please rest assured that we are treating this matter with the urgency it deserves.
Your registration, module allocation, and access to learning materials for the PGCE July 2025 intake are being prioritized. I have escalated this again to the relevant teams with clear instruction: fix the issue, not delay it further.

To proceed without any further back-and-forth, please confirm your student number so that we can act directly on your profile without delay.

We appreciate your patience up to this point and will ensure that action replaces apologies from here on out.

Regards
IIE Rosebank College 
PM
Prudence M's update02 Jul 2025, 11:19
Reviewer Update
For the incompetence I'm getting the back and forth is very much necessary.
Rosebank College
Rosebank College's reply02 Jul 2025, 12:44
Official
Dear Prudence

Thank you for your response.

We fully acknowledge your frustration and absolutely agree — the back and forth you’re being subjected to is completely unacceptable. You deserve better, and it is clear that the handling of your registration has not met the standard expected.
Please know that your matter has been escalated again with urgency, and we are actively pushing for a resolution without any further delays. The correct team has been tasked to work on this and we are following up closely until it is fully resolved.
I will keep you updated as soon as I receive confirmation that the correct modules have been loaded and your access to all learning platforms is restored.

Thank you again for your patience. You will not be left behind.

Regards 
IIE Rosebank College
Rosebank College
Rosebank College's reply08 Jul 2025, 09:14
Official
Good day Ms. Prudence 

Thank you once again for your patience. 

I want to sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. Please know that your concerns are valid, and we deeply regret the delays and back-and-forth you’ve had to endure. 
We are still actively engaging with the RC Online team to resolve your issue as a matter of urgency. The matter has not been forgotten, and we are pushing for a final resolution to ensure your registration and module access are corrected without further delay. 

I will continue to follow up and keep you informed of any progress. 
Thank you for bearing with us.

Regards
IIE Rosebank College