Belittling, incoherent service

I'm a returning student, I handed in my registration forms at the Pretoria CBD campus and I still have not received any feedback I went to client service sat in the line for 9 hours with little to no service, I was told I do not appear on the system I only appear as an applicant although I registered and I payed for everything. I do not have a student number I cannot access my portal or receive assignments, student reps are telling us we can't depend on them for their assistance, the queues are unbearable with only one person working in the client service office. Classes have already started.