Bad service starts here

<p>I am a second year student with Roseban College, I am rather sick and tired with the service from this institution. 1. In December i registered and paid my fees cash, 3 months later i have no access to the student portal and i am being told that i am not registered for this year, i mean really - Fees are in your account for months, you dont ask your self why a student paid for that year, after fighting endlessly. Now there is a hold on my account appaently accounts needs to remove the hold, i cant vie my CASS result, i spoke to Moroesi and for the first time we spoke nicely and i thought we have an understanding, to this time she has not called or dropped me an email to explain whats happening. It turns out that i overpaid and i have a refund due to me - and i am being told that i will only receive a refund in a month or 2. They noticed that i over paid since January already and said nothing at all, i had to find out my self and now i have to wait months for the refund. What is really wrong with this school? do i always have to fight with them for things to be done? are they taking any thing serious? seriously i am begging to think that the administrative side of this institution is chaotic with people who dont know what they are doing. I want my ****** refund NOW and MY CASS now as well. </p>