Bad service ever

I'm a student who started studying with this institution since 2016 but to date I'm unable to get a full qualification because of the inconsistency and lack of professionalism from staff at Pretoria campus. I have been waiting for results for my last module since 2020 as I wrote it as special exam but when I went to get my results they first told me i won't get it as I have already collected my certificate again thy said my account is in arrears I should contact student Hub. .. . which hasn't assisted me with anything as even today I went to the campus the response was I wrote an exam yet I was not approved and I can't write for the second time but my name was on the list and I have never written a special exam before.....this leaves me with so much fruition as there is no direction or light on the matter fore to get my certificate mind you I have fully paid and wrote all exams related to the qualification therefore I would like to request intervention from a higher level of authority and understanding because my life is now on hold and this has become a stumbling block in my life due to incompetency and lack of professionalism from your staff....I have spoken to Sydwell Lekganyane, Godfrey Mthombeni, who copied kopano mokawane and even escalated to the support assist Freshdesk to resolve the matter even today none of these officials has given even a solution to the matter besides telling me there's nothing they can do so now I'm stuck between a rock and a hard place because my academics cannot be furthered and career cannot proceed due to this.My name is Maseko S, & student no ***0 contact no:*** email address: ***