Bad service by finance/collection call centre agents

Rosebank college staff at the finance/collection department is very rude for no reason at all. I called them to arrange payment for my brother's tuition fees and they were very rude in their responses, their tone and just everything about them. It's like they are fighting you when you're simply trying to do right. For call centre agents, they're not friendly, customer centric and they need training on how to talk to people especially when you are not even fighting them. I am so disappointed and the bad attitude they gave me is appalling and disgusting. DO BETTER!!!