Bad service

I paid for my application fee in December, then I sent an email to Imabunda on the 23rd of December,I then complained about not getting assistance in the 2 nd week of Jan via Facebook , then finally I got assistance ,they then assigned someone else to me but the communication is poor if I need something or have a question she takes 2 days to respond.I was sent an email to confirm my acceptance, it’s been 2 days still nothing based on the 2 nd step as I would like to choose my modules and pay for the deposit am I going to wait until month end of February to get assistance? Like this experience has been so disappointing and I’m even scared to go ahead with studying with rosebank as this already shows that no one really cares about your studies , why have student advisors if they not going to show care or support towards you? I mean to take 2 days just to respond to a question? If I need clarity I need to go on Google and confuse myself even more? And for the fact that no one responds, if I’m studying and I need assistance I’m also going to be ignored? This is not on guys I’m very disappointed.