Bad Service

My daughter registered with the above college in February and classes started on the 02 March and she is not attending as her timetable has not been updated ,I have enquired about this 3 times and still not received any positive feedack from the college ,I spoke to Chanel last week Monday and she promised it will be updated by last week Tuesday and it was not done, I called on Wednesday and asked to speak to Chanel ad I was advised she is still in class I then left a message with Vuyisile that Chanel needs to call me back and I called back later in the day and I was told she i still in class (and you wonder whether the person stays in class the whole morning and afternoon without break) asked to speak to somebody senior and I was put through to Miranda (who was very helpful) and she called back as promised and advised that Chanel will have the timetable ready by end of last week its Tuesday today the timetable is still not updated on the student portal ,yet they were quick to call and enquire about the remaining balance which we duly paid the next day ,WHAT GOING ON at the College ,can somebody senior call me regarding this as Im now fed up to say the least