Bad customer service

Dear Regomoditswe

Thank you for sending through the required documentation regarding your refund request.

Please note that we have followed up with both the Rosebank College Pretoria campus and the Finance Team to ensure that your request is processed as a matter of urgency. We have requested that they keep you updated on the progress and communicate directly with you moving forward.

We appreciate your patience and sincerely apologise once again for the inconvenience you’ve experienced. Should you not receive feedback within a reasonable timeframe, please do not hesitate to reach out so we can escalate the matter further.

Regards
IIE Rosebank College

Dear Regomoditswe,

Thank you once again for your patience. 

I want to sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. Please know that your concerns are valid, and we deeply regret the delays and back-and-forth you’ve had to endure. 

We are still actively engaging with the Finance team to resolve your issue as a matter of urgency. The matter has not been forgotten, and we are pushing for a final resolution to ensure your refund is done without further delay. 

I will continue to follow up and keep you informed of any progress. 

Thank you for bearing with us 

Regards
IIE Rosebank College

Good day Regomoditswe

We do apologize for the incorrect response previously, so far, we have received feedback from the Finance that the Refund has been loaded, and they are awaiting documentation from the RC Pretoria Campus to finalize it.

We do apologize for the delays and inconvenience.

Regards
IIE Rosebank College

Good day Regomoditswe 

Kindly note that your refund has been processed, we thank you for your patience while we resolve your refund query.

Regards
IIE Rosebank College