Bad Customer Service

I have had the most terrible experience with Rosebank College over the past week. Their customer service is nothing short of appalling.

I am a Rosebank College Alumni, and on the 20th of November, I called in to get a letter of conduct as instructed by the institution that I would like to be enrolled in to further my studies. I was instructed to send an email so that they could log a ticket, as much as I did not understand the logic behind this as I was already on the line with the consultant, surely they are supposed to assist me or transfer me to a relevant department, I still sent the email on that day requesting for the letter of conduct.

On Monday 24th November, I sent a follow up email, and I recieved a response that my query has been forwarded to the relevant person, I will receive a response shortly, but I didn't get any response. On the 25th I sent another email and have since not recieved any response from anyone.

I am afraid that the closing date for my application is Monday the 1st of December, my application only needs a letter of conduct to be approved, should I not get this letter by tomorrow, this means my application will not go through.

Please can someone contact me on ***, my student number is 9965 (Braamfontein Campus).

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